Jeremy Ikemefuna Okonkwo

Keywords: Fuel Subsidy, social welfare, ICT, social development, vulnerable populations

Abstract

The removal of fuel subsidy in Nigeria has significantly impacted the
socio-economic landscape, exacerbating poverty and unemployment and placing increased pressure on the nation’s social welfare system. In response, this study explores the evolving role of social workers in addressing these challenges, with a particular focus on the integration of Information and Communication Technology (ICT) into their practice. The paper highlights how ICT tools such as: data management systems; virtual
counselling platforms; and social media, are enhancing the effectiveness of service delivery of social workers, especially in underserved and rural
communities. The study’s findings underscore how ICT supports
advocacy, education, financial inclusion, and capacity building. Challenges and barriers such as limited infrastructure, digital skills gaps, cultural resistance, and ethical concerns were identified. The study concludes that ICT offers social workers powerful tools for engaging communities, promoting inclusion, and delivering timely interventions. Thus, the study recommends strategic investments in digital infrastructure, skills training, and policy development to support ICT integration. Collaboration between government, NGOs, and technology firms is also emphasised as vital for scaling impact. Ultimately, ICT has the potential to reposition social work as a catalyst for inclusive socio-economic development in Nigeria’s post-subsidy era, enabling social workers to better support vulnerable populations and drive systemic change.

Author Biography

Jeremy Ikemefuna Okonkwo University of Benin, Nigeria

Email: [email protected]

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